The ICEware Exchange Model allows a company or individual to manage multiple remote offices anywhere around the country or world as if the collectors in those offices were on their collection floor, within the sound of their voice.  Level-three Audit Monitoring and the lengthy list of management tools that can be viewed under the "collector management" link allow management to see every click made by every collector on each account they touch.  No activity goes unlogged by the system.  The Exchange Model is a great way to grow collections and revenue without expanding overhead as there are no office costs to be considered such as rent, computers or phones.   ICEware-approved exchanges have been FDCPA- trained, know the ICEware system, and work strictly on commission.