Welcome to ICEware Global Services (IGS).  ICEware has become the industry standard in distributed application architecture specifically targeted at the world of accounts receivable/collections and has been the first and only company to bring to market many of the most innovative solutions in the ARM industry today.  ICEware is the world's first completely customizable collection software and ICEware's outsourced IT services with database administration and management have changed the way many collection agencies do business.  With the launch of IGS, ICEware now adds mission critical products available to collection agencies, debt buyers, debt sellers and law firms with unique needs that only an ICEware solution can meet.   

• Email Hosting and Management- ICEware will set up and manage email and email services through your very own dedicated Exchange Environment that will integrate directly with your Outlook desktop client or other remote applications.  

1. Integration of Outlook with many third party applications like salesforce.com and QuickBooks
2. Mobile access for your IPhone or other PDA
3. Outlook mapping to Shared Network services including folder and Hard Drive Sharing

• Website Design and Hosting - ICEware will design and create a website for you based on your marketing materials, corporate colors and logo or any other design element you feel will help us create a perfect experience for your end user. If you currently have a site complete we will host it for you.

1. Client Access Portal creation and management
2. Interactive Form Development
3. Client Remit transfers and debtor payment interface

Firewall Design and Configuration -  ICEware will support your firewall and edge devices as well as configure your services and routers.

1. Configuration of SonicWall Router based on T1, cable or DSL installation
2. Direct shipping to our clients
3. Network Backup of DNS and data

• IT Support services - ICEware's Support team will help you with everything from email set up to browser configuration and application installation.  All of your IT support needs will be met, and expectations surpassed.

1. Specialized Services available for Dialer Management; hosted and on prem
2. Third Party testing of applications- Want to try a new application but aren't sure how it will affect your network? We can test it for you and limit the possibility of distributed problems.
3. Service Pack and Desktop server management

Through IGS' value added services offering, when you combine any of these services your ICEware agent can create a competitive customized total solution offering.